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Inbound Customer Service - January Start

Job Reference: KSP101TM

Employer/Agency Name: CCA Recruitment

Location: --Glasgow

Job Sector: Operations

Salary/Package: £17k-£18k

Date Posted: 10/01/2018

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Are you looking for a fresh challenge in 2018?

We are working with our client; a leading customer experience provider in Glasgow to support their growth. As a result we have a number of opportunities for permanent Inbound Customer Service Advisors in their city centre based contact centre.

Inbound Advisors are responsible for handling calls from customers, delivering exceptional customer service, providing advice, and taking ownership to resolve customer queries and complaints.

Our client is a business which focusses greatly on ensuring their clients and customers receive the best level of service and you would be an integral part of that. They are also passionate about ensuring their employees receive the same level of experience at every stage of their employee journey. In addition to a thorough induction training period new Advisors can expect ongoing support from floor walkers, coaches and Team Managers.

Key information:

* Starting salary of £17,160 per annum, rising to £17,680 on completion of 1st year and £18,928 on completion of 2nd year
* A choice of shift patterns across the operational hours of Monday to Friday 8am and 10pm and Saturday 8:30am and 6pm
* 28 days holiday
* Pension
* Childcare vouchers / cycle to work scheme / discounts on glasses
* Discounts on various retail products including supermarkets, travel and hotels
* Career development
* Subsidised canteen, free tea and coffee
* Charity fundraising and themed days


* Stable work history with proven experience in a customer service role e.g. retail or contact centre
* Good written and verbal communication skills
* PC literacy
* Good timekeeping and attendance

Please note that our client’s employees are subject to a range of background checks including credit, fraud, criminal record, employment, education and drug and alcohol screening.

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