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Contact Centre Manager

Job Reference: DJJM1153

Employer/Agency Name: Douglas Jackson Limited

Location: Eastbourne

Job Sector: General Management

Salary/Package: £0k-£45k

Date Posted: 13/03/2018

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Job Ref: DJJM1153
Job Title: Contact Centre Manager
Job Location: South East
Salary – £45k + £5k car allowance + bonus


Reporting to the Operations Director, this role is within a highly regarded organisation operating within an evolving and competitive market sector. The post-holder will play a pivotal role in the service delivery across the business. 

Some of the responsibilities will include:

To ensure first-class customer experience in all interactions

 Performance management of both team managers and team member

To consistently review people and process to deliver operational efficiencies and customer excellence

Develop and maintain effective working relationships will all internal / external stakeholders

To Drive customer satisfaction through effective management of staff ensuring that all KPI’s are met if not exceeded on a regular basis


The ideal candidate will have a very hands on attitude, understand customer needs and be able to evidence first-hand experience of developing & delivering customer engagement programmes. Individuals with excellent communication skills, who can cite significant experience of managing people, change and making commercial decisions, in conjunction with multiple stakeholder groups, may have an advantage.

To apply for this position please forward a copy of your CV to us. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

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